AI & Automation
What I Learned Implementing AI Ticket Triage Before It Was Cool
In February 2022 we deployed an AI triage model that replaced the manual classification work of 6 FTEs, saving $200K…
May 8, 2026
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M&A Integration
Running the Ops Workstream in an M&A Integration
In May 2019, the deal closed on a Thursday. By the following Wednesday I was running two integration workstreams for…
Mar 31, 2026
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