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Frameworks, failures, and hard-won lessons from 12+ years of operational leadership. Not theory — the actual work.

M&A Integration M&A Integration Best Practices:Lessons Learned from Real Projects

I’ve run M&A integration from the inside — leading both the Customer Support and Corporate IT workstreams of a 254-person merger with a 30-day target...

Jul 10, 2026  ·  10 min read

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BI, AI, process improvement, data governance, and shared services leadership — from 12+ years of operational experience.

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Process Improvement Acceptance Criteria:The Section Most BRDs Get Wrong Of all the sections in a BRD, acceptance criteria is the one that causes the most rework. Not because it’s…
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M&A Integration Running the Ops Workstream in an M&A Integration In May 2019, the deal closed on a Thursday. By the following Wednesday I was running two integration workstreams for…
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Data Governance Building a Data Dictionary That Actually Gets Used Most data dictionaries are documentation projects that die on delivery. The failure isn't the format — it's the assumption that…
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