Global Ops
How Global Companies Can Optimize Their Follow the Sun Model
Getting Follow the Sun live is the easy part. Here's what breaks after go-live — telephony at load, staffing buffers,…
Jun 19, 2026
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Global Ops
Once It’s Running:Optimizing Your Follow the Sun Model
Implementing Follow the Sun is the easy part. Here's what the data tells you once it's running — handoff quality…
Jun 8, 2026
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Global Ops
How to Design a Follow the Sun Model That Actually Works
I implemented a Follow the Sun model at Tyco/JCI across four regional centres — achieving genuine 24/7 coverage without adding…
Apr 14, 2026
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